BESTPLAY SPORTS POLICY

Cancellation & Refund Policy

We want our policies to be simple, fair, and easy for families to understand before registering for any BestPlay Sports program, including Summer Camp, Fall Sports, and After-School Programs.

📅 Important: Cancellations made more than 2 weeks (14 days) before the program start date are eligible for a money-back refund. Cancellations made within 2 weeks (14 days) of the program start date will receive a BestPlay Sports credit that can be used toward a future Camp, After-School Program, or League.

FULL POLICY SECTIONS

🗓️ 1. Cancellation Timeline

Review the timeline below to understand your eligibility for credits based on when you request a cancellation:

Cancellation Timing Refund / Credit Policy
14+ days before program start date 100% Refund
Within 14 days of the start date (0–13 days) Credit for another season or BestPlay Sports activity
After program has started Non-refundable

💳 2. What Is a BestPlay Credit?

A BestPlay credit is a registration credit issued by BestPlay Sports that can be applied toward a future program registration. Credits may be used for:

  • Summer Camp
  • Soccer leagues
  • Flag Football leagues
  • After-School Programs
  • Future BestPlay Sports events

* Credits are tracked internally by BestPlay Sports and may be applied to a future registration within 12 months of the original registration date.

📝 3. How to Request a Cancellation

To request a cancellation, please email info@bestplay-sports.com with the following information:

  • Parent name
  • Child’s name
  • Program registered for
  • Program start date
  • Reason for cancellation

⚠️ Cancellation requests must be submitted before the 14-day deadline to qualify for a 100% money-back refund.

⛅ 4. Weather & Program Changes

If BestPlay Sports cancels a session due to weather, facility closure, or other circumstances beyond our control, families may receive:

  • A make-up session
  • A prorated credit
  • Another alternative determined by BestPlay Sports

We will communicate any schedule changes as early as possible.

🚫 5. Missed Days & Partial Attendance

We are unable to provide refunds or credits for:

  • Vacations
  • Illness after the program has started
  • Schedule conflicts
  • Missed practices or games
  • Early withdrawal after the season or camp has begun
  • Partial attendance during a registered week or season

Because staffing, facility reservations, and team planning are based on enrollment, registration fees remain non-refundable once the program has started.

📞 6. Questions About Your Registration?

If you have any questions about your registration, cancellation eligibility, or available credits, please contact us before your program begins.

📧 info@bestplay-sports.com
📞 (720) 896-0535

We’re happy to help clarify the policy and assist your family with future program planning.